I just got off an Air Deccan aircraft that brought me from Kochi to Mumbai.
I’ve always liked Air Deccan (and that must put me the minority)- it has earlier made it possible for me to fly back home at a price that was affordable. If not for it, I may not have visited home from work as frequently as I have in the past.
Today however, I was irked. Flying in from Kochi I flew at a fair price (Rs. 2900; 400 more than I paid to GoAir for the trip from Mumbai to Kochi).
Firstly, the flight was 45 minutes late. When the plane did arrive, I waited for the others to board the coach (I am usually the last in queue). My laptop that I was working on, took 20 seconds longer to shut down, holding up the coach for me for about that time. The Airlines officer threw a fit. Strange, considering I was the one who had been inconvenienced by the wait: surely I got have been granted the half-minute? Or was it that delays like the one I made that caused airlines like it to be late?
On board the aircraft I thumbed through the inflight magazine. 99% on-time performance they proudly proclaimed. What period was this data valid for? What did On-time performance mean? I scanned the copy. No mention of the time-interval. On-time performance was defined as “flights leaving within 1 hour of scheduled departure.” I couldn’t even believe they had the cheek to write 99% On Time Performance given these criteria. From an airline that wants 15 minute plane turnarounds? No-way.
The cabin lights went off. I wanted to continue reading but the overhead light didn’t focus on my page. I tried to adjust it, it would rotate in its casing, but the angle of throw of light wouldn’t change (I later noticed this was true of all the overhead reading lights on that aircraft). Then it struck me.I was seated in the row closest to Emergency Exit. We had more legroom. The light was fitted perfectly and would have illuminated my magazine appropriately if there had been no extra space for legroom. But they fitting folks had done their job by the book without noticing the change in legroom and so now I had to hold the book away from me to ensure enough light fell on it.
Several other things of a minor nature bothered me, but since this is turning into a rant, I will stop.
The Silver Lining: Good that I wasn’t travelling GoAir. They were 3 hours late. Like they had been when I travelled to Kochi from Mumbai.